Support

I forgot my password.

If you saved your 24-word recovery phrase when you set up Obscura, you can recover your vault: relaunch the app, choose "Restore from Recovery Kit", select your .obscura kit file, enter the 24 words, and set a new password.

If you do not have the recovery phrase and you do not remember your password, the vault cannot be opened. We cannot help with this — there is no master key on our side. That is the design.

How do I back up my vault?

Open Settings → Security → Export Recovery Kit. You will receive a .obscura file plus a 24-word phrase. Store the file and the phrase separately — losing both means losing the vault.

Can I move my vault to a different Mac?

Yes. Export a Recovery Kit on the old Mac, install Obscura on the new Mac (App Store version on both), and restore from the kit. Your files, collections, tags, and settings come across.

The arcade game keeps appearing instead of my vault.

That is correct behaviour. Obscura always opens to the arcade cabinet — that is the privacy feature. To unlock the vault, start any of the three games and enter your password inside the gameplay. If you have never set a password, the app will prompt you to do so the first time you try.

Touch ID isn't working.

Make sure macOS → System Settings → Touch ID & Password has at least one fingerprint enrolled. Then in Obscura, go to Settings → Security and enable "Unlock with Touch ID". You will be asked for your vault password once, then Touch ID handles subsequent unlocks.

I want a refund.

Apple handles all App Store refunds directly. Open the purchase confirmation email and click "Report a Problem", or visit reportaproblem.apple.com. I have no way to issue refunds from my side.